伟口容损纽锋恃嘎星响石叼耍
第一章 单元测试
1、 Room service refers to food and beverage services delivered to a guest’s room．（ ）
A:对
B:错
答案: 对
2、 Hotel product is perishable.（ ）
A:对
B:错
答案: 对
3、 Hotel chain refers to a group of hotels with the same brand name．（ ）
A:对
B:错
答案: 对
4、 Franchisee refers to those who manage the brand and sell the right to use the brand name．（ ）
A:对
B:错
答案: 错
5、 The majority of hotel brand own the hotels．（ ）
A:对
B:错
答案: 错
第二章 单元测试
1、 Top-level managers can supervise the work of fewer persons than can subordinates at lower levels．（ ）
A:对
B:错
答案: 对
2、 Each employee should report to only one boss for a specific activity．（ ）
A:对
B:错
答案: 对
3、 Span of control refers to the number of people one supervisor can effectively manage．（ ）
A:对
B:错
答案: 对
4、 Hotel G.Ms must be able to utilize conceptual skills、interpersonal skills、administrative skills and technical skills to be effective．（ ）
A:对
B:错
答案: 对
5、 Orientation is the process of providing basic information about the organization that should be known by all of its employees．（ ）
A:对
B:错
答案: 对
第三章 单元测试
1、 Typically the selection decision is made by the Human resource department．（ ）
A:对
B:错
答案: 错
2、 H.R is both a line and staff function．（ ）
A:对
B:错
答案: 对
3、 HR department belongs to staff department．（ ）
A:对
B:错
答案: 对
4、 The turnover level in hotel is high．（ ）
A:对
B:错
答案: 对
5、 Upselling training is usually provided for desk agents.（ ）
A:对
B:错
答案: 对
第四章 单元测试
1、 Lodging is a service business.（ ）
A:对
B:错
答案: 对
2、 Service is an attitude as much as it is a skill.（ ）
A:对
B:错
答案: 对
3、 Concierge is the individual within a full-service hotel responsible for providing guests with detailed information regarding local dining and attractions, as well as assisting with related guests needs.（ ）
A:对
B:错
答案: 对
4、 Service Quality refers to the consistent delivery of products and services according to expected standards.（ ）
A:对
B:错
答案: 对
5、 Moments of truth is always negative.（ ）
A:对
B:错
答案: 错
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